Quote from: simpa1337 on October 27, 2019, 05:02:50 PM

So, did simpa1337 happened to withdrew all his winnings? Or you turned off his ability to withdraw and reported a possible rigged game to software provider. But after not receiving developments on your report, you simply removed the game and also denied simpa1337's frozen winnings as withdrawable?

To clarify how things went down:
I withdrew atleast 5x my deposit that did not go back to the site
I had over 400mbtc when my account was frozen, it was frozen for a couple of days.
I gambled these away on the slot that I first won it on, and I lost it on that same slot.
This is the slot that they later removed after being unable to reach the provider.
I have had no problems getting my withdrawals earlier, I am still coming out of this having "won" money.

Some things that I would have in the back of my head if you are thinking about gambling here:
1. They froze my account withdrawals, but did not freeze my ability to deposit/gamble during this time.
2. They froze my account because the slot was acting weird, but let me / other continue to play on the same machine.
3. Account withdrawals was frozen for several days
4. Support is very weird and slow, I had to ask for why my account was frozen, and was told it the case should be done in "48 hours", the time was atleast double.
5. No real clarification to me personally, just things posted here.

I would not say that the casino is in any way more shady than other casinos, it's the bussnies, and I am of course to be hold accountable for gambling it away when
it was frozen. Tho, for me, if you freeze withdrawals because you think a slot is faulty, you should freeze the slot aswell. And if you freeze one accounts withdrawals,
you should also freeze its abillity to play.

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Hello simpa1337,
Thank you for posting. I agree with your assessment of the situation. Please check the balance of your account. I don't think you have checked it in a few days.