That's strange, but usually if anyone violates any TOS, the payouts get revoked. I've been using their faucets and never had any issues. Except for that one time when I acceidentally entered an incompatible payout address, and received no reply.

Unfortunately there's no way to argue with the owner except with other members, but that's what we can deduce. You have two choices; either cashout again or cease using the site.