hy everyone
can i hear the support of jetwin here?

I have a very strange situation! the fact is that I made a bet. there were 2 outcomes.
this bet - XY9ZW8OE4GNSBJH
the result of the match was a draw! and I was sure that my money would be returned to me!
but! Technical support began to write to me that supposedly there should have been a third outcome !? so my bet lost!

I am writing to them that I have a screenshot that shows that you have only 2 outcomes! please calculate my bet according to the rules!

to which they answered that my bet was calculated correctly!
And more to my letters did not answer!

Why is your bookmaker engaged in outright theft?