Quote from: BOOKMAKER on November 04, 2019, 02:02:23 PM

Quote from: MishaYo on November 04, 2019, 12:37:33 PM

hy everyone
can i hear the support of jetwin here?

I have a very strange situation! the fact is that I made a bet. there were 2 outcomes.
this bet - XY9ZW8OE4GNSBJH
the result of the match was a draw! and I was sure that my money would be returned to me!
but! Technical support began to write to me that supposedly there should have been a third outcome !? so my bet lost!

I am writing to them that I have a screenshot that shows that you have only 2 outcomes! please calculate my bet according to the rules!

to which they answered that my bet was calculated correctly!
And more to my letters did not answer!

Why is your bookmaker engaged in outright theft?

Our support team has answered your query in full. I have nothing to add.

please repeat what you answered me! so that no one thinks I'm cheating!
or confirm our diologist:
I - I bet on a quarter with two outcomes. the result was a draw! Why is my bet calculated as a loss?
you - you bet on a quarter with three outcomes! therefore, in the event of a tie, your bet is lost!
I- you are deceiving me! I bet on a quarter with two outcomes! and put you a screenshot! http://prntscr.com/psdqgj
yuo - dont you see that on two outcomes the odds is higher than 2? this can not be with bets with two outcomes!
I - it's not my business to understand where your bookmaker made a mistake! I bet on a quarter with two outcomes! and as a confirmation I give you a screenshot! and now you have two logical choices: 1. recognize that your employees made a mistake. then just my bet will be canceled!
2. Admit that there was no mistake. whereas as a result, my bet did not win and did not lose! just a refund.

yuo- YOUR BET IS DESIGNED FOR LOSING! IT'S RIGHT!

Please explain why you brazenly stole my money? the screenshot shows that this is a two-outcome bet! Why do you count it as a loss Huh

ofc yuo can choice 3. way - void all my bets on my account and give me back my deposit!

SO MY BET WASNT LOSE! ARE YUO ANDERSTAND IT???
waiting yuor answer here!