I'm not sure if nag a'accept pa sila ng support using their page or messenger, kase last time na pag contact ko sa kanila for support sa issue ko, is pina direct ako to their website, which help.gcash.com, at like ng ginagawa ko, I always use yung live chat, responsive namn sila ffs, pero minsan pag na tatagalan sila sa reply mo, or mahina internet, you will be disconnected sa live chat at using email or your yung record chat pero di na responsive mas matagal na mag reply.