Quote from: bL4nkcode on November 15, 2019, 07:47:59 PM

Is this the terms for coinbase or the investment platform you mentioned? I'm a bit confused here.
Because how come you sent it already to the external wallet and for investment (from coinbase) also they (coinbase, if I'm correct) sent it back to the wallet where you sent them after you did not accept their tos.

Sorry maybe my english its not so good.. Cheesy

I bought Bitcoin in Coinbase and then I sent to a private platform (For trading and investments). When I signed up on the platform, I accepted the terms and conditions so I sent the Bitcoin to their wallet.

After this, They changed some of the terms about rates and roi, so I decided not to use their services, so I requested to have my Bitcoin back. They returned them to me without problem.

The problem is that they returned the Bitcoins to the same address of wallet from where were sent.

In Coinbase,the address for Send are different to the address for Receive. So thats why I can´t see the Bitcoin in my wallet. But I have the hash where we can see the sent from Coinbase(wallet A) to their wallet, and then I have the hash where we can see the sent back from their wallet to Coinbase(wallet A).

The problem I have is that they don't answer my support requests. I only receive automatic emails like "Thanks for writting.. . We've just checked your account and we confirm that your request has been properly escalated. These reviews are typically completed within 4-5 business days... " but I've been waiting for more than 3 weeks...

Quote from: carlfebz2 on November 15, 2019, 08:25:40 PM

Can you tell what external wallet or investment platform you are talking into?

As far i understand;

Coinbase -> trading platform/service -> Coinbase
but the funds being resent by external wallet/trading platform havent received on coinbase wallet? Am i right?

I have explained my problem again, I hope it's more clear now!

As I said I am talking about a big amount of money, 32 Bitcoins exactly. So I think I should have already received a response from a team of the Coinbase support and not a simple automatic response...

Angry