Quote from: dbet on November 19, 2019, 05:25:36 PM

Quote from: altini63 on November 19, 2019, 12:07:47 PM

Quote from: dbet on November 19, 2019, 10:56:38 AM

Quote from: dbet on November 19, 2019, 09:54:51 AM

Quote from: altini63 on November 19, 2019, 09:39:11 AM

this site is deposit-only sportsbook. You will not get paid. I did not win anything. I tried to get paid my deposit back but the site kept telling me "an error occurred". I contacted the site, they told me they will do manually. I sent the address but they told me they will send the deposit back the address I provided when I registered ( I do not remember providing one, but I believed them). then they told me they sent the money but I did not receive anything. I have only one wallet and sent a screenshot of last transactions. I firmly believe they are in bad faith and they just cheated me

This allegation is not true, we will sort it out and reply to it.

The user deposited 0.007 btc on October 10, but has never placed a bet.
On November 18th, the user sent an email saying that the withdrawal could not be made. Just this week we had an update to the website and we did not push it online.
We gave the user two choices:
First, wait two days and wait for our update to go online before trying to withdraw again;
The second is that we manually refunded him to the send address of his October 10 deposit.
The user chooses the second option.
After we refunded to the user's send address, the user said that he did not receive it.
During the communication process, we once suspected that the user's send address was the address of the exchange, or the address of someone else, and suggested that Dbet should bear half of the loss for the user, for the user's understanding. The user denied that his address was the exchange address and rejected our compromise.
The entire deposit and refund transaction is on the chain and is public.
We have no intention of condemning the user. We have repeatedly checked and confirmed that there is no problem with the entire refund process.
Of course, we hope that the user can find his funds.
The user's send address: https://www.blockchain.com/btc/address/37cyaWcuyK1TtfeT5fgXNqPXoN9uUgo3BJ
Dbet's deposit address for this user (unique, only one transaction):
https://www.blockchain.com/btc/address/3GibShA6ghthCWw88jMAkEacGrhYcHa8t3
The screenshot is the whole process of email communication: https://drive.google.com/file/d/1wFMyIvmnJMu9NO7WZAbePtK2j_XgiwG_/view?usp=sharing
Screenshots of deposits and refunds on the chain: https://drive.google.com/file/d/1BN0qYFATjk8MXXCgDS_iajAsqJJFzyXC/view?usp=sharing

1. How on earth I did not receive the deposit back?Can you confirm that you received the screenshot of my last transactions and that the alleged refund you send did not hit my account?
2. Do you want me to send the screenshot of the deposit made to confirm it is from the same wallet?
3. I do not know what you did but I did not receive my money and it is simple as that. I send you an address where I can receive my money and you declined to send my money there
4. I'm not a genius to understand what you did but I did not receive my money and I wouldn't recommend to no one playing with you
5. The tone of your conversation changed after a threatened to go public with this case. simple as that. It is a small sum but I hope no one will make my mistake to deposit at your site.

Hi,
We last responded to your question.

Your first question, whether you received the refund, we can't confirm, we sent a screenshot just to make it easy for everyone to understand what happened. Bitcoin transactions are public, and in the chain, any transaction is checked, we do not need to fake.
According to your request, the refund was returned to your sending address (Your words: can you please send back the deposit. please. same address registered ), There is no problem.

Your second question, on October 10, you deposit 0.007 btc, which address from your sending address is sent to our receiving address, you can send the corresponding transaction chain for everyone to check. We will prove that a payment of 0.00695 btc was sent to your sending address on November 19.
Everyone can check the chain link in the post we replied above to see if there are the corresponding bitcoin transactions.

For your third question, we have handled a lot of bet slips and never accept the request to change the refund address in the email. This is for security reasons, and other users are the same.

Your fourth question, you can't understand, then you should learn the knowledge of Bitcoin, all transactions are in the chain, are transparent. If you have not received your refund, it may be that your October 10 sending address is not unique to you. We are not responsible for this situation.

Your fifth question, as a start-up team, we don't want some users to be uncomfortable, so even if we know that it is not our problem, we are still willing to compromise in communication and bear half of your losses (although we are not sure Are you really losing), but it is clear that you refuse to communicate and threaten us.

Dear Sir

I'm talking about the screenshot of the wallet I sent to you and it confirmed for you that I didn't receive any money from you. It's obvious that you want to skip this....
If the address was not unique for me it means that your procedures of sending back the money to the same address is failing because your customers are not receiving their money
and 3. about you doubting that I have lost my deposit, you have the screenshot to prove it, and also the fact that I didn't compromise and accept the half losses means that this is not about money but honestly. So you have the proof that your customer have lost their deposit and you are not willing to pay him in full. That's tells everything for me in terms of the site honestly. and if it was really a big amount of money....Everyone to judge by himself...