Quote from: alphaomega23 on November 24, 2019, 02:31:57 AM

I just had the same problem. I transferred a fair amount of XTZ to Kraken, to have some would be ready to trade if the price increased. The price increased yesterday, and when I logged in, I received a "Account Disabled" message.

I am tier 4 verified.

Opened a ticket (ticket 2626651). Got a "we are looking into it" message but nothing else.

If the price falls before I can sell, I am done with Kraken.

Hi there,

Thanks for reaching out. Conor here, from Kraken.

I'm sorry to hear your account was disabled. This is typically a result of too many failed login attempts.

I see your ticket has been responded to by my colleagues to request more information. As soon as you follow the steps requested and reply we can move ahead with verifying your ownership of the account and then unlocking it.

If there is anything else I can help you with please let me know.