Quote from: Jenniraye88 on November 26, 2019, 02:09:41 PM

Hi Everyone

Just a short note from me to say that unfortunately I have lost all hope that anything will happen with my case. The FACTS are:

I sent GP a support note just over a year ago telling him about my claim. This included the fact that I gambled on a Curacao website (which i believe shouldn't accept UK players anyway) and despite the fact that I requested 50+ times over the course of 6 months that my account be closed/blocked/excluded, they continued to send me promotions and credit my account with small amounts to entice me back. My e-mails and requests were never responded to and I ended up losing £12k ish.

GP asked me for a 5% donation to take on my case but I wasn't willing to pay. Get-Paid kindly invested in my case and GP said that he would engage a lawyer.

I didn't hear anything for a long time after that (4-5 months maybe) which is why i started the thread here. I wanted to try and get things moving. GP e-mailed me after i started the thread and said that if started publishing any of our conversations, he would tell the Lawyer to pull my case.

I did speak to a lawyer for the first time in August 2019, about 8 months after submitting my case. I was asked to sign documents and told to leave it with him. For the first 3-4 weeks my e-mails were responded to and i was informed that the owners of the casino in question had left. But he said he would try and find another way to enforce my case.

When asking the Lawyer for an update, Game Protect replied to him saying: "Jenni published details about the enforcement proceeding on a forum
that lead to Game Protect was getting attacked. Therefore I recommend to not give details about the enforcement proceeding to Jennifer, as there is a high risk that she will publish it."

This is of course not true; i've never given details of my case before now.

Since then, despite chasing, I have heard nothing.

Fortunately, my gambling days are far behind me and i most certainly was not relying or banking on getting any of my money back. I felt it was a long shot from the start.

But what I will say now, is that Game Protect is terrible to deal with. I had to constantly chase for updates and was continually attacked by him for simply wanting to know what was going on. Avoid. Avoid. Avoid.

Thank you Get Paid for all your help. I'm sorry we did not win this one and that you have lost out on my behalf.

Sorry to hear about all this, I've asked Game Protect to refund h4ns money that was owed to him ... I explained to him why in my opinion it's important to do so ... but unfortunately it never happened, not until now at least.

Now I see that your case is pretty lost - it's very sad .... you don't have to be sorry for me not winning this one, I've learned my lesson ... I'm very disappointed to see what has happened with Game Protect - it's truly sad ... a business that could have been genuine, robust, provide help for those in need - looks like it's all in shatters now, after seeing 2 unsuccessful cases (yours and h4ns) this looks bad.

Game Protect - again I appreciate your help in the past that you helped me win a case, however I think moving forward it's just not working, you cannot leave your customers stranded like this ... looking for any little detail or reason to blame your customers like you did with Jenny is also unscrupulous ... she made this thread initially after not hearing for several months from you ... how can you explain that she hasn't received proper replies? In your line of business ignoring emails is okay? Selectively choosing when to reply is okay? Or telling a lawyer to not reply to a customer because she went to the forum is okay? (and she initially went to the forum without causing any defamation or issues to you, I even tried to explain the situation as shown in this thread).

As far as I'm concerned I feel sorry for the customers, I also feel sorry for you for not going through the right path ... this is just not right but what else can I do to try and explain that the right path (for any business whatsoever) is working WITH customers and not AGAINST them.