Quote from: panjul07 on November 28, 2019, 04:25:19 PM

I don't think it is good for you to reveal your username publicly like this, so better to remove it to avoid something bad for your account.
Although you have a great security on your account but since it is related to big amount of money then it is better if you send the username privately via pm.
By the way, you do not need to worry. It is common thing here at bitcoinvideocasino, it takes a bit longer than expected for withdrawal but I believe you'll get it eventually.

Correct, thank you for making the user aware of this.

Quote from: snooprock on November 29, 2019, 12:40:08 AM

I've personally had to wait on at least 30% of my payouts over the years if not more. Eventually I always got paid though.

Hey snooprock, as you've already mentioned that only a minor percentage of your payouts required a manual payout - which is understandable since it is our imperative that our users' funds are safe and secure 100% of the time. I apologize for the delays that you've had to face but believe it is in our users' best interest that we maintain the extra layers of security that are in place right now to ensure the maximum safety of all the funds going in & out.

Quote from: Avirunes on November 29, 2019, 02:00:41 AM

Bitcoinvideocasino is one of the oldest casino sites which is still into business and have paid many jackpot amounts which are in double BTC figures.

Secondly, BVC is not the only one to advertise themselves having instant payouts but there are others also. There are certain situations where a site lockdowns their automatic withdrawal system i.e like in case of hacks, or say checking a multiple account user if a site doesn't allows it. I am sure there are reasons for setting a manual withdrawal against the user since they also have to protect themselves but if there isn't anything against you then you have nothing to worry about.

This is common with sites. Best thing is to understand and be patient not to start out throwing mud at a site.

Thank you for the support Avirunes, we hope that more and more of our players know about why we insist on such a high security standards.

Quote from: kaawinner on November 29, 2019, 02:54:28 AM

Manual withdrawals aren't a problem. Lack of timely support is. Got a generic I will pass it on to admin email and that's it. That's not how you keep people who are betting significant sums.

Hey kaawinner, I understand your concern and I can assure you that our support team is working tirelessly to bring quick resolution to all the tickets. You can also reach out to us through our newly opened Telegram group for timely resolution of your concerns.

Telegram Group

Best regards,
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