Agreed. I worked as a support agent at one ICO and I always received request like "give me bitcoins for free".It's just annoying! Why do some people think they can receive money without any work?
Maybe because there are Airdrops, airdrops is giving away free tokens or coins that you can easily convert to bitcoin if it has a value in the exchanger. Maybe that is also the reason why a lot of people are expecting free coins or tokens to ICO's.
but he said he is only working as a support and i believe its not his job to process payments but the work of support is to fix user's issue related only on thier ico and do you think he will complain here if is in charge for the airdrops ?
nothing wrong of asking for the payments but they should ask for the right person and also they will only make sure that they really did their job correctly and not just begging without working because that is funny and bad thing to do .