Quote from: sarakuka on December 12, 2019, 06:53:09 PM

I have recently created an account for my father in kraken.com exchange.

We did together every single verification they asked for from level 1 to max but they still closed-suspended the account and refunded the money in the end even after going with every single verification they asked made more then 30 pictures took us days to arrive in the final verification step kraken asked us to.

30 pictures Shocked

what are they trying to do, a photo album or what..? Grin

I mean i also complete kyc for couple of exchanges but this thing is really surprise me. Cheesy

Quote from: sarakuka on December 12, 2019, 06:53:09 PM

The reason they suspended the account was that we used RDP connection. Why is this a problem we are now in vacation and we used our computer in our country to do the signup and verification process with anydesk.

You are lucky that you choose a trust able exchange. Otherwise your money will not be refunded if you were choose other shit exchange. (which we can see now days regularly)

Quote from: sarakuka on December 12, 2019, 06:53:09 PM

Any idea how can i process this somewhere else and do it correctly faster and successfully.

I think it's a better idea to ask their support center than here. You can try it: Kraken Support Center Or you can contact other support channel which @stomachgrowls give under your post.