Quote from: xxxABJxxx on December 11, 2019, 05:56:41 PM

Bitmain has problems to ship Antminer T17+ 64TH/s.

They want to give me an T17+ 61TH/s???

Has anybody the same shipping problems?

Quote from: philipma1957 on December 11, 2019, 06:01:20 PM

I have one on order I will check.

If they downgrade you go to the refund/credit/coupon thread. Make a report on the thread and open a ticket on bitmain to get a BTC refund of 60/64 about 5% seems fair.

Yeah they sent me an email at 4am I woke at 8 am and answered it which is 8pm friday on their time which means no action until monday.

I won"t do what they want.

Give me some time to show letter and my reply

Quote

Here's a reminder of what your ticket was about:

Carol (Bitmain)
Dec 13, 15:48 CST

Dear Carol,

Were terribly sorry to inform you that stock of T17+ 64T in your order ID 0012019102xxxxxx is insufficient.

Now we trying to solve the issue by offering product update from T17+ 64T to T17+ 58T. If you agree with the solution, please kindly help reply to this email for confirmation as soon as possible, and then we will send you a special link to place a new T17+ 58T order immediately. Please also take note that USD shall be chosen as the payment mode of your new T17+ order.

Additionally, the price of one unit 58T T17+, 11-20，Dec. batch is $1203. The price difference of T17+ 64T and T17+ 58T be remained as balance under your account, for the specific usage rule of balance.
Please feel free to contact us, we will guide you accordingly.

Regards,
Bitmain

my reply

Quote from: philipma1957

Re: philipma1957, youre invited to let us know how we can do better【BITMAIN - Ticket ID 59xxxxx 】
Dec 13 at 8:11 AM

PHILIP Axxxxxx
To: Bitmain
Cc: Philip Axxxxxx

Dear Carol ,

If I accept the 58th T17+ unit at 1203 usd + 127 shipping for a cost of 1330
I had paid you 1355 and used a 375 coupon this comes to:

1730 old order
1330 new order
400 dollar balance on my account

I paid you in paypal not USD. I do not have the ability to pay you in USD. I do not have a bank that sends USD to China.
So I am not sure your idea works for me.

I really wish you had contacted me sooner than 4am Eastern standard time I am answering you at 8AM eastern standard time. Which is 8pm your time So most likely you won't get to this as your work day has ended.

So to confirm what you want to do is send me a 58th machine and give me a credit changing my payment to USD. The answer is no this not acceptable.

This is a paypal order a USD order does not offer me the protection of a paypal order. So I am not altering the deal. Since I lose my paypal rights if I do. I see it this way I paid you 1354.95 cash and used a 375 coupon that is 1729.95 usd. If you can not give me a t17+ with proper speed of 64th and want to send a 58th machine I would accept the machine and a 400 dollar refund to my paypal order.
This way the order stays as paypal which offers me six months protection. I also get a proper discount of 400 as a direct refund to my paypal order.

Your company is running a business my mining is served by your company. I have paid you well over 150,000 for gear since 2013. I also am an honest person and give your company fair reviews. So I ask you to simply refund this paypal order 400 usd and send the 58th machine.

Please get back to me and let me know if you can do this.

Best regards,

Philip