Quote from: botcoinExpress on February 24, 2014, 10:50:28 AM

Quote from: ponchoman on February 24, 2014, 10:48:57 AM

So its a scam is what you are saying ?

read all the posts in the locked thread he is hiding and all the complaintd, he started a self-moderated thread so anything negative said could be removed

I have no problem with people saying negative things when they're frustrated and angry. There are customers who didn't realise that surface mail can take well in excess of 6 weeks of actual transit time, and I can only sympathise with their frustration. I have left many, many negative comments up in the thread, as a quick read through will demonstrate. I do have a problem with competitors advertising their wares in the thread, and I have a major problem with your constant trolling. Here is what I said on the matter in the very first question on the FAQ post on that thread (second post in the thread) -

Why did you close the previous thread and start a new one?

The trolling got really out of hand on the previous thread, so I had to start a new one that was self-moderated. That does not mean that this thread will be used to silence criticism. We are a very, very new company, and even though we're part of a larger group of companies that provides a lot of our infrastructure we've made mistakes and will definitely make mistakes in future. Therefore, we welcome constructive criticism - if we've messed up let us know and we will do what we can to fix it. We also empathise with customers that have chosen our cheapest shipping option (surface mail) and their delivery is taking extraordinarily long, we are keeping on eye on these and where the destination postal service confirms it has gotten lost our insurance does authorise a replacement or refund.

This thread is really meant to allow for potential customers to get answers to their questions, and for existing customers to talk about ways we can improve our frames and new features they'd like to see. If you are frustrated with a delivery that is taking forever, please feel free to PM me and moan. I'll even call you and you can rant on the phone;)