Quote from: cryp24x on December 24, 2019, 07:32:09 AM

I think you have purchased BITCOIN CASH (BCH) instead of BITCOIN.

Quote from: nutella_11 on December 24, 2019, 09:48:27 AM

It is possible that you bought Bitcoin Cash, not Bitcoin.

Quote from: southafricadude on December 24, 2019, 10:08:53 AM

You probably got scammed into buying bitcoin cash (BCH), when you were intending to buy bitcoin (BTC).

Quote from: BeManga on December 24, 2019, 02:01:11 PM

its look like you bought BCH instead BTC

There are no more assumptions here about what happened, OP is posted link to BCH transaction in post number 9, why all of you still leave some possibility that the OP may have done something else? Read, think and then post, otherwise your posts make no sense.

As for the transaction, it is 17 days old, there are nearly 2500 confirmations so the problem may be in wallet sync or OP is send wrong address. I wish their support help, it's about their application and transaction.

Maybe this tutorial can help : How to Use the Bitcoin.com Wallet