Quote from: pacolito on December 28, 2019, 11:57:23 PM

Quote from: DarkStar_ on December 28, 2019, 09:25:24 PM

Quote from: pacolito on December 28, 2019, 08:08:10 PM

Quote from: DarkStar_ on December 28, 2019, 07:29:53 PM

Quote from: TryNinja on December 26, 2019, 11:37:32 AM

Looks like I still cant withdrawal my NEO stuck in there without a KYC. Well, I got happy for a moment. On a side note, I just took a look at NEOs price and its down from $50+ to ~$5. So not that bad. Cheesy

I was able to get my stuck XLM withdrawn. Too bad it's only worth 0.01 BTC now compared to 0.06 BTC about a year ago Undecided

Did Poloniex say why you couldn't get your NEO withdrawn?

Was your account verified already or did they allow you to withdrawal with an unverified account?

I have a Level 1 account. Not 100% sure what that means, but I know I never sent them my ID or any form of verification. I assumed Level 1 = Unverified, but I guess I might be wrong. This is what the FAQ says:

Quote from: https://support.poloniex.com/hc/en-us/articles/360040600934-Level-1-Account-FAQ

Q: How do I verify my Poloniex account to Level 1?

To create a Level 1 Poloniex account, please go here and provide your email address and password. Be sure to provide an email address you will not lose access to. You will then be prompted to confirm your account via an account activation email sent from do-not-reply@poloniex.com.

Level 1 means you can withdrawal up to 10K per day.
I'm just curious if your account used to be frozen and then turned into level 1 or did you recently create this account?
Mine is still frozen as unverified and they haven't upgraded it to level 1.

The account was registered in 2015. Used Poloniex occasionally, and I gave them my name (thanks HI-TEC99) to get the basic verification level. When they forced everyone to KYC about a year and a half ago, my account was frozen and I refused to KYC, so it stayed that way. Recently, I got an email saying that Level 1 accounts were back and that I could start trading (and withdrawing) again.

I think it's a staged rollout and I was lucky. The FAQ says this:

Quote

Q: I created an account in the past but I have not been upgraded to Level 1. Can you upgrade my account to Level 1 now?

We are taking time to upgrade existing unverified accounts to ensure the highest level of support and security possible for customers. While we cannot promise that your account will be upgraded to Level 1 at this moment, we will be gradually upgrading all unverified accounts over the next few months. We will reach out to you through your Poloniex account email address when your account has been upgraded. Thanks for your patience in the meantime.

Hopefully you get access to your funds soon.