Quote from: XmasJohn08 on January 14, 2020, 01:07:53 PM

Quote from: hoeczek on December 29, 2018, 09:03:35 PM

I was always using SimpleSwap and today I wanted to give it a try for Godex. And that was bad decision.

I wanted to exchange Monero to BTC.
Here is link to my transaction: https://godex.io/exchange/completed/5c2792c904c79
It says it's complete but I didn't receive my BTC.
And Godex support says in email: "unfortunately, we can not refund the coins that we did not received"

So, it's easy to check if they received it or not. From transaction link you can see destination address, which is:
44tLjmXrQNrWJ5NBsEj2R77ZBEgDa3fEe9GLpSf2FRmhexPvfYDUAB7EXX1Hdb3aMQ9FLqdJ56yaAhi XoRsceGJCRS3Jxkn
and amount: 2.1647 XMR

Transaction ID for transfer I made from my wallet is: 98b2b47c2332ed76a46561c8b6b9396c5cbe53eb3b507b0b541aea4528deaeb3
Transaction proof: OutProofV16cWq5fdphsPfxo5H7hXqkLWbpSeChxUeLU32VqM5CETfM677w7N7K37SaSQAb3M2Gy3NS aJfFi7K3EyuWcsdZR4xZdJZAsFYGLqYdiZDrcz1C22UXNN92ScvwXV1APkcjcRL

With all that information everyone are able to check that they received what they wanted.

https://i.ibb.co/tH88L46/screen3.png
https://i.ibb.co/02tW8wh/screen1.png
https://i.ibb.co/4KmVm3N/screen2.png

So why they can't refund that? Who knows. For sure not support.

Look out, I lost my money but you don't need to lost yours. Please consider to use alternative service to exchange your coins.

Did you get your balance back?

Nope