Quote from: judypug1956 on January 17, 2020, 04:47:52 PM

You got used gear.

Every once in a while they do this.

I can't say these are used, maybe refurbishment or haven't passed their quality control, I hate Bitmain for doing this but I have to be honest in my complain/review.

The gears seem and smell brand new, despite that some have different heat sinks colors I doubt these are used, at lease the once i tempered with attempting to fix them.

Quote from: AlecMe on January 17, 2020, 09:03:30 PM

Have you ordered them recently?

Yes.

Quote from: AlecMe on January 17, 2020, 09:03:30 PM

If they are still in warranty go back to Bitmain, start the ticket for the whole order and put them to pay to have them back and serviced at their expense...

Also, go on their Facebook and Twitter, even LinkedIn if they have if they do not help out as this is inadmissible.

I don't have to go that far, a single email is more than enough to get them to "admit their mistake" and ask me to ship the gears back to them, which is not an option as i have explained in the OP.

Quote from: AlecMe on January 17, 2020, 09:03:30 PM

No one should get used gear, let me correct that. If you get used gear it has to be within certain standards.

There is nothing wrong with buying used gears if they are labeled as "used", selling brand new miners and sending used once is another story, but as I have explained, I can't confirm that gears are used, they might be, but if that is the case then Bitmain did an amazing job making them look like brand new.

Quote from: AlecMe on January 17, 2020, 09:03:30 PM

Again, really sorry to hear this has happened to you and hope you get through it.

It's nothing too serious, I think I had worse stuff happen to me before, I am glad they weren't S17+ or anything like that.

Quote from: DaveF on January 17, 2020, 09:22:27 PM

Yes it sucks but can you mix and match boards to get a fully working units?
If you do that and then scrap the rest of the hash boards and sell the controllers you might be able to recoup a bit of your loss.

I now have a good amount of PSUs sitting there doing nothing, so next step would be sourcing S9s without PSUs and/or sell them along with the control boards, they don't worth much, but still better than nothing.

Quote from: DaveF on January 17, 2020, 09:22:27 PM

All the while screaming at Bitmain for some sort of a credit.

I remember having a similar issue "on a smaller scale", it was an S9i IIRC, They refused to give me any coupons let alone credit, and asked me to send the miner back to china, after a few emails back and forth, they suggested that I send only the faulty hash board, which doesn't make any sense now given the cost of the miner.