Quote from: monsters4r on February 25, 2014, 02:47:03 PM

Quote from: Rave on February 25, 2014, 02:26:33 PM

Quote from: giorgiomassa

CPP and refunds deadline
Confusion would be the best term to describe an otherwise very straightforward policy. A dedicated page explaining in simple words how the CPP works has been available here http://bitmine.ch/?page_id=850 since day 0, but it looks like it wasn't clear enough, or just not read by most people. Let me resume some key points:

2) Refunds can be asked on the 71th day of delay based on the committed shipment date, which is the one published when you place the order.

And I continue to be confused.....

I have 1 desk into the January Batch and I don't have ANY committed shipment date.

My order says "CoinCraft Desk (January batch) × 1" and if I click on it I have the 404 error message.

The same with me. I never recieved a committed shipment date.
I recieved a payment instruction.
And after paying I had to ask for their confirmation... and recieved a simple email as a reply to another question I had asked them.

This email was titled "confirmation"

Quote

Dear Mr XXXXXX,
your order payment is confirmed and your goods are queued to be ready for shipment the first week of February.

About your request for screenshots of the interface,unfortunately i don't have anything available at the moment . Please subscribe on our newsletter and you will be informed when more infos/screeshops of the interface are updated.(It will be release of those infos during December)
Thanks for your interests in our products.
Danke für Ihr Interesse an unseren Produkten.

For any questions don't hesitate to contact us. In the meantime
Für Fragen sind wir jederzeit für Sie da.

Kind regards/MfG

Customer Service
Bitmine AG

So yes, they answered. But not with an official email like the payment instructions... it was more like in the form of an irrelevant email...
That confused the shit out of me from the start.