Received my refund today.
- 14th Feb made a request
- 14th Feb same day response asking for bank details
- 15th Feb I sent my details
- 17th Feb they confirmed and said details had been passed to finance team
- 25th Feb payment arrives
It's very sad, I love KNC, had an order for Neptune in the first hour or so, but their announcements combined with bitcoin price dropping makes refund the only thing to do.
- 14th Feb made a request
- 14th Feb same day response asking for bank details
- 15th Feb I sent my details
- 17th Feb they confirmed and said details had been passed to finance team
- 25th Feb payment arrives
It's very sad, I love KNC, had an order for Neptune in the first hour or so, but their announcements combined with bitcoin price dropping makes refund the only thing to do.
I asked for details around refunds and was told customers do not have a choice between fiat and BTC and that all refunds must be made in BTC. I then asked for the exchange rate and heard nothing back.