In any case, given that there is no request from the law-enforcing authorities or real proof from the exchanger, we continue to insist they return the full amount to the user. Today we have switched the exchanger off until this situation is solved, their investigation is dragging on and they do not provide and new facts.
good to hear. that will hopefully force the exchanger to act swiftly. i hope you continue to advocate on behalf of this customer---they are owed
a lot of money.
obviously, your customers count on you to sanction and/or remove fraudulent exchangers. i was concerned upon hearing that bestchange deactivated/reactivated the exchanger in question despite the fact that the case was still unresolved. i'm glad there's a reasonable explanation for why that happened.