Quote from: JollyGood on January 22, 2020, 02:45:46 PM

Quote from: MegaDice on January 22, 2020, 12:05:47 PM

Quote from: newalias on January 22, 2020, 11:59:47 AM

Quote from: AlexSimion on January 22, 2020, 11:41:04 AM

Megadice has said that they're willing to provide the ip logs of that session as long as you agree on it . [...] Aswell give the all clear for Megadice to release the logs and that's it , end of story.

They do not know what they want, current status quo is this:

Quote from: MegaDice on January 21, 2020, 10:10:45 PM

MegaDice are deeply concerned for the privacy of each player, thus posting the Amazon's full logs in this forum would expose private information and other players Data/IPs. This is something we do not want to do.

We wanted initially to post The official untouched AWS logs, but those contain sensitive data (such as IPs) of many other users and it would not be wise to supply this publicly. We have no problem, to supply them in any other Regulatory party (like we did for eGaming) when asked, though.

As we already stated, we are in communication with Curacao eGaming about your case, and supplying them with the proof that they need. The proof that we have is Official logs, which can be verified-certified by AWS, regarding its authenticity. The AWS logs matches the timestamps of our Rounds logs, as we again stated above. Your ISP logs, in combination with AWS logs will be more than sufficient proof for us. If you need anything more about your case, you can contact Curacao eGaming directly.

MegaDice, kindly stop this and pay the OP the +19 BTC.

I kindly requested this before and repeat again, it will be the end of the matter because I am sure the OP will not post here again and you can go back to running your website.

This whole issue is putting your business in a very bad light and there is still time to resolve this issue before more and more people become aware of what happened and you will not be able to stop them posting here or in other forums/websites as well as no longer being your customers.

Please look at the bigger picture and come to a private resolution with the OP, I am sure you two can work it out and then we can all move on a along as the basis of the resolution is the OP receiving the +19 BTC he is rightfully owed. Thank you.

Thank you for trying to find a solution. We are sorry but we cannot give anything to a player who has wagered all his balance.
We are happy, again, to provide any proof from both our servers to any regulatory or Official authority and we will cooperate with them in order to prove our position.