Hope that they can settle the problem they incurred, it's always important that they should protect their users before they will go into a vacation, if they don't plan to scam then they should settle the withdrawal problem before anything else.
I agree with you. however, many people say that to their telegram, and they answer, the withdrawal process will still be processed, only it will be done manually.
the problem is, they only have 3 ETH left in their wallet, and two days since, only 2 transactions have occurred. to be honest, professional teams don't take many vacations before they make their users satisfied.