Quote from: zhuyh on January 27, 2020, 04:24:55 AM

I have tried to exchange 1.5 BTC to XMR on 3rd Dec 2019.

I have twice submit KYC (include liveness selfie as they request and verification complete)

But until today, I still didn't get my coin back and they just said:

Your case is currently being reviewed by our team. We will contact you again as soon as possible.

We hope for your patience!

all saying can be verified.

This site didn't response on time as they said and didn't give my coins back as request.

Hope you guys change safely.

Hello! That doesn't sound right as we are doing all in our power to process all requests in minimum time including transactions submitted to verification. Please tell us your Changelly txn ID so we could attend to the matter and investigate the reasons for a delay.