Received my refund today.
- 14th Feb made a request
- 14th Feb same day response asking for bank details
- 15th Feb I sent my details
- 17th Feb they confirmed and said details had been passed to finance team
- 25th Feb payment arrives
It's very sad, I love KNC, had an order for Neptune in the first hour or so, but their announcements combined with bitcoin price dropping makes refund the only thing to do.

ditto sent in my refund request today for my 2nd Neptune....had all the correct info today they said it has been cancelled and refund is being processed
I still have the 1st customer batch Neptune thou....have not dumped that yet....may keep it if I can even ROI or a bit better
something to do some people bass fish some people mine btc
going to be interesting they frame the choice in this manner for the Neptune
1) you can get a virtual miner for free say 4 months NOW but never get the physical miner ..and then only have virtual miner option
2) you can wait say 4-6 weeks from virtual miner availability and get your physical miner
3) you can refund
er that would be (3) refund imho
virtual miner till you get your physical miner still may be tempting
but again this is from the "hobby" point of view ie a bit more then ROI would be nice..kinda thing)
actually reading the above it is kinda looking like i'll dump the 1st one too at the current rate of silliness/drama and such going on with bitcoin lately
Seairng