Quote from: Loozik on February 26, 2014, 01:08:50 PM

Dear KrakenTrader and Yunus,

Are you employees of Kraken or just plain idiots? - please feel insulted. My brain is in physical pain while I read your messages.

If the guy has problems with Kraken let him speak. Do not try to intimidate him with bitcointalk code of conduct.

Quote from: giorgos-pap on February 26, 2014, 01:13:19 PM

I do not want to lose my right to talk because I am furious with Kraken.
I respect the forum and all the community and I want to inform and protect the community... but I hope to understand me

The point is that name-calling etc. doesn't actually accomplish anything except obscure any real issues. I don't think giorgios-pap should be discouraged from complaining about their difficulties with Kraken, but calling someone a liar is actually a fairly serious accusation, especially when they're speaking on behalf of Kraken. This leads to either one of two cases: 1) serious accusations being thrown around with no proof, causing undeserved damage to the reputation of either the accuser or the accused, or 2) an environment in which these sort of accusations are not taken seriously. I don't think either of these is what anyone here actually wants.

Quote from: Dargo on February 25, 2014, 08:37:46 PM

To credit the account, the deposit information will have to be entered into our system manually - the person who needs to do this has been extremely busy, but still that's no excuse.

Please note that the process that Dargo describes here would appear to be a process that manually bypasses their normal systems for crediting a deposit (which would happen through their API interface with their bank). This type of manual process is something I would assume requires access to their systems that only a few key individuals (or only one, in Kraken's case?) have; you don't want all of your employees being able to arbitrarily credit fake deposits to accounts, after all. I think the explanation as given is believable, although I'm sure Dargo will be the first to acknowledge that the massive delays so far represent an unacceptable level of service. Hopefully, now that they've identified this shortcoming of their processes, they can take steps to improve their processes in future.

(Disclaimer: I have a Kraken account which I trade with; other than this, I have no affiliation or involvement with Kraken at all)