To credit the account, the deposit information will have to be entered into our system manually - the person who needs to do this has been extremely busy, but still that's no excuse.
Please note that the process that Dargo describes here would appear to be a process that manually bypasses their normal systems for crediting a deposit (which would happen through their API interface with their bank). This type of manual process is something I would assume requires access to their systems that only a few key individuals (or only one, in Kraken's case?) have; you don't want all of your employees being able to arbitrarily credit fake deposits to accounts, after all. I think the explanation as given is believable, although I'm sure Dargo will be the first to acknowledge that the massive delays so far represent an unacceptable level of service. Hopefully, now that they've identified this shortcoming of their processes, they can take steps to improve their processes in future.
(Disclaimer: I have a Kraken account which I trade with; other than this, I have no affiliation or involvement with Kraken at all)
Exactly mithrandi, I have to agree on what you are stating. Dargo's explanation sounds logical and believable enough, and there is no reason to assume he is making up something.
I especially agree with the point Dargo made about to wait until FIBOR fixes the current API dis-functionality on it's backend, instead of messing around with manual deposit/withdrawal processing.
Manual processing would certainly lead to a significant number of human errors, which would cause more/longer delays, and as we know - there is not enough support staff to handle that in a timely manner.
Dargo keeps us informed which is great. As he is in direct contact with Kraken clients in this forum, he is in a position to transmit important info's from clients to kraken management / departments.
Let's help him in the best possible way, as this helps all of us.
((Disclaimer: I am in no way affiliated with Kraken.com - I do have a trading account and use that - so I am a client of Kraken as most of us are.))