Quote from: condoras on October 16, 2017, 01:11:21 PM

Quote from: KrakenTrader on October 15, 2017, 11:21:50 PM

@DARGO

Are you aware of IF there is anything the Kraken devs are currently working on to reduce the many problems (lagging) with their trading engine when it's under load
As we all know, creating new orders or even closing positions at kraken.com most of the time does not work when markets start moving.

Dargo, this is a serious issue and costs us money - and here it stops being acceptable. Many long standing btctalk+kraken members are living with these problems.
It's being talked about not positively in chats between reputable traders on the net and in real life meetups.

Kraken is already loosing it's once excellent credibility. We can only hope Kraken takes the right measures to provide fast working solutions.
Otherwise - there is going to be no light at the end of the tunnel, but a train !

Things which need urgent fixing by Kraken.com :

1 Invest in an excellent and experienced team of coders who know what they are doing, to urgently optimize Kraken's trading engine - it lacks basic functionality and gets completely overwhelmed (lagging) once traffic rises
2 Invest in Development and enforcement of a professional Customer support strategy
3 Employ more professional support staff and train them on Kraken-typical critical issues
4 Drastically lower the time to respond to client's support tickets of your customers. (No canned responses.)

Kraken is earning heavily on trading fees and accumulating profits. Time to do the necessary ! Patience has an end.

A once happy Kraken Client

(Please, forward to Jesse Powell and Kraken Management Team. Thanks)

Not only +1 to this post but probably +5! I totally agree with it and i hope that this update that you announce couple days earlier to solve (at least) the half of these issues.
Things are getting worse every day that passes with lagging, posting duplicate orders, wrong balances and almost an hour to place/cansel orders.

I will not mention Support because some things are simply out of their hands. For sure Kraken needs more people but if the platform/software is problimatic, what Support can do?
Almost nothing i suppose... Undecided

Quote from: torrentco on October 16, 2017, 09:28:19 AM

do people still experiencing the wire transfer issues?
cause a month back everybody was crying about how their wire still not in their accounts after several weeks.
i now need to make a wire to kraken but a little afraid if it is still the case.
by the way their new server looks much better.i am experiencing musch less lag.

I don't know about Wire Deposits since i didn't make any until now, i make though yesterday a Wire Withdraw and waiting to see when it will be credit to my bank account.
As for the lagg, just before i post here i "manage" to cancel an order of mine. It took me almost an hour to do this... Shocked

@condoras
How did your wire withdrawal do ? How long did it take to go through?
SEPA withdrawals used to go fast fast in the past - did that change for you?

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