Quote from: Dargo on February 26, 2014, 03:52:20 PM

Quote from: giorgos-pap on February 26, 2014, 01:59:24 PM

UPDATE

Kraken just credit my account. I am sorry but I had to publish my problem because it was the only way to find a solution. I also tried to inform you because I believe in transparency. I hope to be the last person with such a problem. I am afraid I will not be...
I do not change my mind about Kraken.
Thank you all for your support (including Dargo).

I'm glad your account is finally credited giorgos, and again I apologize for everything you have gone through to get your money. I absolutely defend your right to publish your problem in this thread and I think everyone is glad you did.

We owe you our thanks because you helped us discover a source of missing deposits. After checking our bank account directly, we've found 7 more cases like yours (deposits credited to our account, but not reflected in our system). So 7 others are going to be very happy because of you. And more will be saved from grief in the future now that we've discovered (and fixed) this issue. I'm embarrassed that we had this issue in the first place, but also happy because it's progress in the right direction.

I too believe in transparency and I practice it everyday in this thread. I've been transparent with you about the situation with your deposit, but I understand your suspicion. When it comes to your money, I think it's hard not to be suspicious when it goes missing for 22 days. So it's unfortunate that we've lost your trust, but I understand your position.

I hope that mine is one of them as I am still waiting for Kraken to resolve this 38 days after my initial deposit. I have contacted my bank on numerous occasion who have told me just like giorgos story that the money was credited to Kraken's account.

Do I have to go through the crazy problem of contacting FIDOR myself just to prove it?

Or do I have to start bad mouthing Kraken on here too in order to get my deposit in my account.

Girogos, did Kraken do as they promised and credit your account the extra 40 Euro you paid to prove it?

Hoping that since this post my account will be credited before the day is out.