Quote from: jettico on February 26, 2014, 04:26:14 PM

Yep, I agree, that this is offtopic.

I gave it another thought and what really bothers me in this situation is not the number of staff in their company. That's totally out of my business.
What really bothers me is this:

Investing is about trust. And it's difficult to trust someone who doesn't communicate in a quick and transparent way (yes, I know it is not enough either but at least something). Why wouldn't they create an account on bitcointalk like Bter does ("Our IDs on bitcointalk: ...")?

When I wrote them in the 'contact' page about a mistake in their faq it took them almost a week to fix it. That worries me a little. Lack of clear and transpearent communication with their team. That's why I liked that you raised the ticket and posted the answer here.

In my country even the busiest and least client-oriented banks find time and people to comment on major bank-related forums to comment on most important questions.

Their service needs a thread like yours. So thank you too

Click on the date of Results, and you will see Adam giving a comment about that days trading.