For sure you need to present us with more detailed proof.
The above 'report' doesn't provide any data except that both users are not in same household!
Did you requested KYC on both customers?
I see two IP addresses that probably belong to the same household:
107.77.204.49
107.77.204.41
I don't know the first IP address (107.77.204.49) belongs to which account/ user. I guess two accounts both connected through that IP address. Only FJ can confirm it is right or wrong.