Quote from: unclescrooge on February 26, 2014, 10:01:57 PM

Quote from: Bonez0r on February 26, 2014, 07:48:52 PM

Quote from: q33139768 on February 26, 2014, 11:51:09 AM

Quote from: Lonechaos on February 26, 2014, 02:41:15 AM

Quote from: q33139768 on February 26, 2014, 02:16:12 AM

Quote from: HairyMaclairy on February 25, 2014, 08:53:55 PM

Anyone having connection problems to BFX?

I do have the problem in withdrawl. it is wierd, since it happened to me for the first time that the site said withdrawl is compeleted but don't shown in blockchain or i dont receive it. However, I have filed a suppourt ticket by mailing them. I am very faithful that Bitfinex will take good care of this problem as they have done in the past proving the reputation.

Just wait and have my finger crossed.

PS: i thought i was the only one who experiencing such missing withdraw.

Happen to me too, it went through after 12 hours when they did a manual check. So I guess just be patient.

it's been more than 24 hours. maybe bitfinex can take a look at txid "8da6dee43d0233ccff23b5decdabe3b12c166445e12852ddd490abbd2eb83212".

What if you search for your address instead of the txid? Someone could still be changing txids on the bitcoin network, so if you're looking for a transaction, best not to look at txid but instead search for the receiving address.

And it would be nice if someone from Bitfinex would explain why people are having these deposit/withdrawal problems. Uncertain times and all, no need to make people more nervous than they already are by not communicating. Or, if any of the Bitfinex users have heard an explanation through contacting support, please don't hesitate to put it here

Hello guys,

I will sum up everything about our withdrawals (and deposits) system to answer questions:

First we tend to keep low reserves on hot wallets, which is why in times of "uncertainties" with a lot of withdrawals like these days, your withdrawal can go back into "Pending approval" state after being approved, until we replenish the hot wallet (up to 12 hours). Paranoia is our policy (for those who remember when we left MtGox in June last year

)
Secondly, and this is what happened here, sometimes a bitcoin withdrawal will fail to be accepted on the network. It happens rarely but does happen. In this case the system will still assume the withdrawal is completed, and you have to contact us by email to support@bitfinex.com so that *a human* verifies if the withdrawal has actually failed, in which case it will be sent again.

For the deposits failing, we made a few adjustment today as sometimes when a lot of transactions occurred we would missed a deposit.

Since I'm on the topic, we do not track withdrawals by TXID so the "falsely failed" withdrawal exploit can not be used against us. Furthermore, we do reconciliate our assets and liabilities every hour in order to quickly spot if a "leak" of crypto-currencies would be happening for whatever reasons. This is something obvious to do for an exchange and I didn't think I would need to mention it, but I think I have to point it out considering recent events.

Finally, if you have an issue on your account, it is better to send us an email at support@bitfinex.com, this will be treated quicker than in this thread.

Thanks for your renewed trust and helping us being one of the top bitcoin exchanges in term of volumes.

Thank you and have a good day
Raphael
Bitfinex team

thanks for the quick reply. I received them. and again, I have to say that I am very faithful in trading and P2P lending in bitfinex.