Quote from: bobsag3 on February 26, 2014, 07:59:08 PM

Quote from: Phinnaeus Gage on February 26, 2014, 07:56:37 PM

Quote from: bobsag3 on February 26, 2014, 07:28:59 PM

Quote from: Phinnaeus Gage on February 26, 2014, 07:24:16 PM

Quote from: bobsag3 on February 26, 2014, 06:09:02 PM

As we have said, we are rapidly trying to improve our CS, and customer input is crucial to that processes (As I have tried to inform BA).

I hope our new ticket system is working well, as well as our much faster and prompt responses via FB.

With two Matts taking care of support tickets and maintaining Black Arrow's Facebook page, all concerns should probably be addressed in a timely manner.

Quote from: bobsag3 on December 14, 2013, 12:31:22 AM

We will offer local pickups- but we are moving to a massive new facility in CO, so pickups will have to be from there

.

ALSO: I now have access to the BA ticket system, so if you need a response feel free to PM and I can at least check on the status for you.

Quote from: BlackArrow Matt on November 25, 2013, 03:48:01 PM

Hi Everybody,

There's no referral program in place at the moment.

There will be an option for local pick-up.

I'm going to do my best to stay up to date with this thread. I'm also running the facebook page and answering tickets.

Also, to address Carlton Banks, there is no conspiracy to maximize profits. 90% of our team is focusing on the engineering side of things to make sure we get this ready for Feb 2014. Our customer service team is trying to keep up with orders and questions as well as we can.

Having said that, if anyone has emailed us and is still waiting for a reply, please PM me your question.

If you want to verify that I work for Black Arrow, please PM me and I will supply my @blackarrowsoftware.com email address.

Thanks!
Matt

Minersource facebook page:
https://www.facebook.com/minersource
Blackarrow Facbook page:
https://www.facebook.com/pages/Black-Arrow/477655819009178

Quote from: BlackArrow Matt on January 28, 2014, 10:14:46 PM

I'm definitely working on a status update. I'm the guy on facebook, in the ticket system, here, and on ecointalk. It's hard for me to keep up with all of these different places where people often times ask the same or similar questions.

I should have an update soon.

I will look into my PM's here too.

Color me (pun may or may not be intended) confused, but I clearly shown that you, Matt Carson, have assess to Black Arrow's support tickets, yet BlackArrow Matt states that he's the guy solely filling that role. If such wasn't the case, BA Matt would have clarified that position.

Are we both not aloud to have access to the tickets? I need to be able to see the tickets in their system that have to deal with Minersource, and that BA Matt needs assess to the tickets because he works for Black Arrow?

First off, college grad, it's "allowed" and not "aloud", at the least the third time you've made that error even after it was brought to your attention prior.

Yes, you're allowed! No problem there whatsoever. But, BlackArrow Matt posted...

Quote

I'm the guy on facebook, in the ticket system, here, and on ecointalk.

Ergo, anybody reading only that post would safely assume that only BlackArrow Matt, a representative of Black Arrow, would have assess to any sensitive information submitted. Not something that would be seen by a proven lying hookah toker like yourself.

Let's revisit Black Arrow's first trustworthy reseller, shall we?

From the desk of Bobsag3, a.k.a. Matt Carson, Black Arrow's first and #1 reseller for their miners.

Quote from: bobsag3 on February 13, 2014, 06:18:06 AM

I never ended up moving to another warehouse in Rolla, just the one. We went right from small warehouse in rolla > denver warehouse in one move, early Jan.
We paid for every month, and if your in contact with who you should be to verify that kind of info, they will verify it. So yes, your blowing smoke up peoples asses.

And with that im done on the subject. I think people have seen im more than up front compared to most here- but lets stay on topic about BA, or about actual minersource orders.

Timeline of Matt Carson's datacenter locations. Originally posted in Black Arrow's self-moderated thread, but quickly deleted for being...wait for it..off-topic (and that I was trolling, so they claim). Black Arrow has proof that Matt Carson can NOT be trusted, but continue to use him as their official reseller in the US. If I were to use Tom Williams, of mybitcoin.com, as my official reseller for some product, stating that people change, would I be able to sell many product, Alex Sovu, of cardreaderfactory.com? Me, the asshole, no think so, yet...

BUILDING #1: Purchased the building, awaiting infrastructure.

Quote from: bobsag3 on September 24, 2013, 12:36:29 AM

Building was purchased today!
All the wiring and infrastructure equipment arrives tomorrow-Wednesday. Over 400lb. Poor UPS man

Quote from: bobsag3 on November 12, 2013, 03:45:08 AM

Thanks- Ill be moving to a custom made facility here in under 3 weeks.

BUILDING #2: Moving to a better facility here (still in Missouri) located 90 miles away.

Quote from: bobsag3 on November 13, 2013, 06:56:50 AM

Major Update!

We will be moving to a much large, much better facility here by the end of the month. There may be a short down time (its only a 90mi drive) while being setup at the new facility, but we will not be turning anything off right up to the last minute.

Quote from: bobsag3 on November 17, 2013, 05:04:28 AM

Quote from: bobsag3 on November 13, 2013, 06:56:50 AM

Major Update!

We will be moving to a much large, much better facility here by the end of the month. There may be a short down time (its only a 90mi drive) while being setup at the new facility, but we will not be turning anything off right up to the last minute.

Building acquired

Quote from: bobsag3 on November 19, 2013, 06:41:24 PM

Quote from: pyra-proxy on November 19, 2013, 06:27:33 PM

Quote from: bobsag3 on November 19, 2013, 06:25:14 PM

I cant answer on the software but I can on the shipping. Looks like the boards should be done here within 48 hours, and then will be dispatched after a small amount of testing to AUS, and me in the US. At least from me, all boards will then be tested again (Not sure how long... suggestions?) and then immediatly shipped out same day via UPS Next Day/2nd Day air [depending on location]. As soon as we know the boards are done, we can give concrete delivery.

I'd sample test say 1/10th of the boards for a few hours on testnet. That'd be my recommendation

Yeah I can do that. *might* be able to live stream, or atleast upload a ton of pictures.
I will be shipping from MO. Middle of the country, and if your anywhere close to me Im ok with local pickup

.

And I just want to say guys - Barn has been working very hard behind the screens to bring this all together... this stuff is immensely complex.

Here we are, on November 18th, and Matt still has his datacenter in Missouri at the second facility:

Quote from: bobsag3 on November 19, 2013, 06:47:42 PM

This is why I went from garage > warehouse > bigger warehouse. Heat is nuts.

Quote from: bobsag3 on November 26, 2013, 02:47:34 PM

Quote from: techman05 on November 26, 2013, 02:33:41 PM

Quote from: bobsag3 on November 26, 2013, 02:19:59 PM

Shenzhen, China 11/26/2013 8:05 P.M. Departure Scan

Yea, but do the thumbs have any tracking info? When you get the board delivery after a quick run though where are they coming from for you. I seem to expect California.

No idea on the thumbs- thats all Barn.
I will be shipping out from Central MO.

Quote from: bobsag3 on November 26, 2013, 04:17:51 PM

Quote from: allinvain on November 26, 2013, 04:15:31 PM

Does anyone have any details regarding power consumption. The genesis block calculator says expected power usage per unit to be 2100 watts. I am afraid for me that's not going to work. To be honest I was expecting something that would work on a residential 120v circuit. They also do not offer any hosting yet unfortunately.

I got ya covered Tongue

But yeah that is kind of silly. Im glad when I put my new facility together I decided to say fuck it and got all 240v

November 26th, edited on the 28th, Matt Carson is still in Missouri at the second facility: https://bitcointalk.org/index.php?topic=347732.msg3723600#msg3723600

Quote

bobsag3: Vetted Co-op member. World's lowest hosting fees for vetted miner hosting at a professional colocation hosting facility in Missouri! Official Black Arrow US Reseller and US Distributor for Drillbit Systems. New Pres. of our Mining Operations arm of our LLC. Providing R19 and R19B miners to the GB Forum!

And still upgrading his second facility:

Quote from: bobsag3 on November 27, 2013, 02:46:41 AM

No problem. Im having a 400A 240V pannel installed just for the 2kw+ miners that seem to be coming out.

On December 12, 2013, fresh back from China, Matt Carson posted the following... BTW, still located in Missiouri:

Quote from: bobsag3 on December 12, 2013, 08:36:40 PM

Quote from: testerx on December 12, 2013, 08:07:37 PM

This makes no sense financially and if it's going to be hosted in a data center it should be using specialized GPU mining racks that can run more GPUs per motherboard/CPU. You really need open racks and to use PCI-E riser ribbons if you want to build a GPU mining rig, using a desktop computer case makes no sense especially because heat is a huge issue with scrypt mining. Also to be honest, scrypt mining is VERY finicky compared to SHA256 mining, you're talking about constant lockups and crashes if heat isn't perfectly controlled. The amount of time that's going to go into keeping everything running is going to be much higher than with bitcoins and given how the Bitfury towers already caused a ton of problems I'm not sure the coop has enough manpower to keep racks of scrypt miners up and running.

The new facility comes with me also having hired 6 more people to help out. I am currently training them right now.

On December 13, Matt Carson hired additional staff to work at his Missouri-based datacenter, to date not mentioning Denver even once.

Quote from: bobsag3 on December 13, 2013, 08:09:21 PM

I am working with them right now for me to help with their tickets, so we can get the response time much faster. I have hired additional staff that start work here in a few weeks, and I know they are working hard to improve their systems.

I cant speak on the refunds unfortunately, I am still discussing the options with them.

Four hours later, Matt mentions for the first the move to Denver, right after somebody ask about local pickup since he lives in KC. Did his new hires move to Denver with him?

Quote from: bobsag3 on December 14, 2013, 12:31:22 AM

We will offer local pickups- but we are moving to a massive new facility in CO, so pickups will have to be from there

.

ALSO: I now have access to the BA ticket system, so if you need a response feel free to PM and I can at least check on the status for you.

https://bitcointalk.org/index.php?topic=288012

Quote from: bobsag3 on January 06, 2014, 06:55:28 PM

We are all moved into the new place, lots of updates and pictures to come!

BUILDING #3:

Somewhere in Colorado, in some warehouse with 16-18 foot ceilings, ideally well-suited for bitcoin miners that love fiberglass dust sourced from the exposed insulation in the ceilings and walls, blown free from the constantly moving vortex of air due to the industrial-sized air conditioning unit(s). Whatever you do, don't open up that massive overhead door that's probably not well-sealed, otherwise you'll really have the dust a flying.

This has been the third time you're on record in stating that you only moved once. Care to try for a forth time?

~TMIBTCITW