I got trapped in a different way.
During the L1 verification, i filled in a nickname (they were not asking for any (official) document). Then almost a year later, they blocked my account and requested a L2 verification with official documents. No matter how many times I contacted them and requested them to change my name/surname in L1 , they were replying that this is not possible.
So essentially I had to present an official document with my nickname !! After struggling with their support for more than 3 months and receiving outrageous excuses/responses I finally gave up....
I cannot withdraw, trade or perform any action
During the L1 verification, i filled in a nickname (they were not asking for any (official) document). Then almost a year later, they blocked my account and requested a L2 verification with official documents. No matter how many times I contacted them and requested them to change my name/surname in L1 , they were replying that this is not possible.
So essentially I had to present an official document with my nickname !! After struggling with their support for more than 3 months and receiving outrageous excuses/responses I finally gave up....
I cannot withdraw, trade or perform any action
Yes they scammed and targeted most users that way...sign up, I imagine many used alias or nick names and those were purposely stolen in the name of KYC.
They also targeted Bitcoin Private (scam coin) users also and locked all those account (their updated terms and conditions actually said they can just freeze accounts if they suspect anything (anything being, they want to steal your account)).
They are scammers pure and simple. They dissolved their "UK" licence (registered under Francesco ALIBRANDI), moved to Asia or where ever and then started scamming users. No justice for these POS people.