Quote from: arwin100 on February 28, 2020, 09:39:43 AM

Quote from: KawBet on February 27, 2020, 10:15:22 AM

Quote from: nikica99 on February 27, 2020, 12:01:32 AM

Quote from: KawBet on February 26, 2020, 11:00:57 AM

Quote from: nikica99 on February 25, 2020, 06:58:45 PM

-

Hi sorry for any inconvenience caused, please send your concern to kawbet.com live chat or support@kawbet.com

Sorry, are you aware that your live chat team is not educated to solve any simple problem and to answer to any simple question? Imo, bots will answer better so you can put bots and fire your workers. Educate them or fire them.

I sent an e-mail yesterday. How much time you need to answer?

Support team usually answers within 5 minutes on email and 1 minute on live chats. I suggest you try the live chat in order for them to fix the issue ASAP

If he's claims is true maybe you conduct a meeting to your team and tell them to attain the support side so that the players who encounter a issue will be solve immediately and if your support team is fast it could build the trust of the gamblers here.

Good luck.

Fast resolution of client's issues is really a big thing in building credibility in the gambling community. Because if that user is not satisfied or has been waiting for so long just to resolve a simple case, what's more with other complex issues? So the kawbet team should always make it a point to resolve their player's issues fairly and in fast manner. Remember that you are just starting to build your reputation so it is your advantage to make your player happy and contented with your services.