I got a problem with this website. Here is details. I have made my first deposit but i did not recieved my first deposit bonus. I supposed that it was automated but didnt recieve. Then i played and i lost my whole balance. Then i checked website and realized that i should e mail you. Now i send this bonus request to you. My ticket number 30015
After sent email and created support ticket, I realized that they have the worst customer service. Even though they claim to solve tickets usually in 15 minutes, i could not get a reply 15 hours yet. Whats more live chat just copy paste same message and do nothing to help me instead they forward this issue to support Department.
How long since the day you made your deposit?
How long in between your deposit day and the day you played and lost your money (whole)?
Did all those stuffs happen in the same day (deposit, play, lose money and open support ticket)?
All happened same day, yesterday.
Ok. Let's wait for their reply, from email or here. You are fine if you don't create multiple accounts, according to their Terms.
5.4 You are allowed to open only one Player Account on the Website, and Playbetr reserves the right to close all multiple Player Accounts that are open, under the same name or connected to the same person. If a person has opened multiple Player Accounts on the Website, Playbetr will have the right to take any action permitted under these Terms and Conditions, including that Playbetr may credit the first Player Account that the Player opened with Playbetr with the balances from the other Player Accounts that would have been closed. If Playbetr has reasonable grounds to believe that the Player has committed or attempted to commit any fraud, Playbetr reserves the right to cancel any transaction pertaining to it, without prejudice to any other action, or to terminate this Agreement.