Quote from: CoinDragon.com on April 01, 2020, 08:03:05 AM

Quote from: jspielberg on April 01, 2020, 07:18:47 AM

Quote from: CoinDragon.com on April 01, 2020, 07:03:11 AM

Quote from: Canada_1969 on March 31, 2020, 09:08:26 PM

To clarify the situation and show print screen of discussion with customer support and admin.

1.   I deposited coins
2.   Played one game and won
3.   Tried to withdraw coins -> did not work
4.   Contacted customer support (please see print screen)
5.   Was told that my account is under investigation and that I need to contact admin (please see print screen)
6.   Contacted admin (see print screen)
7.   Received three replies (see print screen)
8.   In the end was told that I violated their T&C and my account was closed and my coins were confiscated without any real justification, proof or any further communication. Just some guy there decided to close my account and confiscate coins so he did it.
9.   End of story

This whole think is more for you, I will not play there anymore, maybe it is good 90%, but was definitely not good for me with as they confiscated my crypto without any real explanation.

P.S. How can i upload pictures? I can not see option how can i do so..
P.S 2. Please excuse my last email, I was quite angry..

@coindragon team: my account name was: maple12 and as for the proof of register, there is none other than the printscreens as you deleted my account Cheesy

All your accounts at CoinDragon have been closed in accordance with T&C:s 3.5.

3.5. You are allowed to have only one Account. If you attempt to open more than one Account, all of your Accounts may be blocked, suspended or closed and any cryptocurrencies credited to your Account/s may be frozen and returned or confiscated depending on the outcome of our investigation.

https://coindragon.com/info/terms-and-conditions https://coindragon.com/info/terms-and-conditions

The accounts were flagged early by our fraud detection system and immediate action was taken.
After thorough investigation enough evidence was collected to conclude violations of the terms and conditions and all involved accounts were closed.
The user account maple12 was informed.

Hold on, so you're saying you suspect this guy had multiple accounts, and that gives you the right to confiscate all his money without any further discussion?

Are you absolutely insane?

The user created many alts in order to abuse and exploit our services and attempt to fraud us.
We have ample proof of this but as I'm sure the community understands we will not post it in this thread.
If Canada_1969 would like to pursue this matter we'd be very happy to cooperate in the investigation if handled by an independent party such as askgamblers.

I will update the original message to be clearer that it is a matter of abuse and fraud.

Even if this were true, you have no right to keep his deposit. Really shameful behavior, new users should read this thread and think long and hard before depositing here.