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Quote from: ythai91 on February 21, 2020, 04:14:39 PM

Hi, my BuffBet username is ythai91

BuffBet decided to offer me a birthday bonus and then not only void winnings from the bonus, but also winnings generated from my real money too.

They did this based on me depositing and entering the bonus code (which worked) 3 days after I received the email.

The email didnt say that I must make a deposit on the actual day of my birthday and also it clearly stated on your next deposit. I understood this as, the next time you deposit you will get the bonus.
Also note that the email had no links to the terms and conditions of the bonus.

The email which they sent then asked me a lot of documents for verification, which I sent them immediately. This was after they voided my winnings.

So here are the numbers:

I deposited 100EUR and received a 100EUR bonus.

With my cash I placed a 100 EUR bet on Senegal Algeria, Under 1.5 @2.39 ->Bet won

With the bonus cash I also placed a 100 EUR bet on Senegal Algeria, Under 1.5 @2.39 ->Bet won

Current Cash Balance = 239 EUR, Current Bonus Balance = 239 EUR

With my cash I placed a 239 EUR bet on Brazil Paraguay, Under 2, 2.5 @2.51 ->Bet won

With the bonus cash I also placed a 239 EUR bet on Brazil Paraguay, Under 2, 2.5 @2.51 ->Bet won

Current Cash Balance = 600 EUR, Current Bonus Balance = 600 EUR

Not only did they take the bonus balance but they also took 600EUR of the Cash Balance leaving me with just the deposit of 100 EUR.

First thing, regardless of what happened with the bonus, the cash balance should not have been touched by them, that is 100% my money, right?

Second thing, they emailed me a bonus offer and then made up a rule to void the bets once the bets won.

Third thing, they say that I activated the bonus code 3 days after my birthday which makes the code obsolete, but I had no way of knowing this rule and also their system let the code through, so clearly at the time that I entered it, it was valid.

Fourth thing, knowing all of this, would it be unreasonable for them to not just honour the bets that they took and also the bonus that they offered?
They could do this either as a gesture of goodwill or just simply because I won the bets fair and square.

Finally, if my bets would have lost, I bet that my deposit wouldnt have been given back to me and my bets would have not been void. Has anyone here deposited using this code after their bday and lost their bets?

I know that I should be paid out the remaining 1500 Euros which were confiscated and definitely at a minimum be paid 500 Euro cash balance, which had nothing to do with the bonus.

I also logged into my account and see that the initial 100 EUR is also missing, I have checked my accounts and the transaction history on the website and there is no trace of the money coming out of Buff Bet, but it has disappeared from my balance.

Can you help me solve this problem?

From what you have said in this thread, you should be a legit betting site, so could you show us that you are by returning my winnings, thanks.

Thanks.

Hello ythai91,
Thank you for contacting us via the forum.

We're really sorry to hear such an issue occurred to you.
Please contact our live chat support team for assistance with your issue.

Kind regards, BUFF.bet team

I contacted customer support already, but they provided me with a nonsensical reason for not only steal the bonus fund's winnings or my real money fund's winnings, but also my deposit too.

I see that you are trying to promote the buff.bet brand on here, do you not think that it would be better to show that you will refund this stolen money rather than brushing me off and using the space to show which events that you are offering today.

Let me know if you are willing to help me regain the stolen funds, or if you are a company that is trying to scam their clients.

Thanks.

Why are you still posting on here?

Clearly if anyone clicks this thread they are going to see that you ignored all questions about who regulates and licences and that you are stealing players funds.

Seriously, what is the point in keep on posting on here because anyone that clicks your message is just going to see in this thread that you knowingly are stealing customer funds and then ignoring them.

Still ignoring this message?
You are clearly in the business of stealing customer funds.
Why bother even posting again on here after showing that you are stealing my funds.

Seems that Buff.bet refuses to reply on a problem from a customer.

@ ythai91

Has this issue been solved?

Hi,

No, this hasn't been resolved....This is typical behaviour of scam shops.

They have ignored my emails in the same way that they have ignored me on here.

They have clearly abused their position and should not be trusted.