I'm not sure about your experience but whenever I reach them out, they always are replying as soon as possible but it's not that forever and it's taking less than an hour. I think that's already the longest time that I've waited for them to reply.
Yep, the volume for games aren't that much and you can find some more or a better place if you want to but I think they're all good. However, if you think they don't pass on your taste, look for another one.
Its not about passing and going to another site.. I contacted their support, agent keeps saying "how can i help?" even after I asked the question. In one case he replied 9,5 hours later!.. And his reply didn't even answer the question.. In another case they replied 4 hours later. If agent is offline, support chat shouldn't show on site. SIMPLE. after trying to talk for 4th time, I insulted and quit, never to visit again.
Removed the insult from my original post even though they deserve it, won't even lower mywself to their level