Just for clarification, you just used your son's email to reply right? And for the BitStarz account, you only have one registered on your IP? How come they say you broke the rule of welcome bonus more than once?
How much is your deposit? If you can afford to lose that, maybe you just need to move on. What matters here is, you post your experience to warn others. Sorry for your loss.
Yes I only used my sons email to reply, using one of he's old laptops and the windows live program is set up with sending out with he's email I do receive all mails on my own email though.
Luckily I didn't get to deposit much on that site, i only made around 200$ in deposits total, last deposit was 30$ i think, where i was lucky enough to win on monopoly live witch got me up to 4380$ that would have been really nice to get since its about what i get from 3 months in pensions so yeah that is a lot of money to me, but on the bright side i didn't lose much at this casino.
And yes that's the main reason I am making posts around the web to warn others so they don't run into the same thing.
That means you only have 1 single account on Bitstarz so we should now remove the IP issue here since the welcome bonus doesn't abuse as well but the site support still insists on the IP issue, right? Well then as you also mentioned after you offer them lots of options to prove that you are the only one who speaks to them, even doing a video call, they didn't bother now to reply to you and almost closed the ticket. Unprofessionally in my case.
My response here is solely based on how I look and understand the story. Don't like to be one-sided as we need Bitstarz's own response about this although, as I said, the site reputation doesn't seem to be good overall and honestly. Aside from that, I don't like the way their support is talking to you.
You have 2 options:
a) Continue to talk them nicely even how annoyed you are until your patience level reached its critical level
b) Accept that you are now unable to get that amount and move on
Yes i only have a single account with Bitstarz, my son had one with them as well but he closed it permanently before he ran into any issues with them so that's something at least, and no i haven't done any bonus abuse the winnings i got was after multiple deposits with no bonus at all as well, which i don't think any bonus hunters would do, i did receive the welcome bonus but don't see why that should be a problem.
I would continue to talk with them but right now its a one-way street where they don't want to reply on my emails, and I am not sure what else i can offer them, they already have proof of address that shows I am the one living here, i send them a picture of my drivers license and offered to do a video call to remove any doubts to who i am, and all is just getting ignored.
So yeah i have accepted the fact that i properly won't ever see a dime of my winnings, now i just want to warn others and hope people see posts like this before they go visit the casino as i did.