LoL, the way you talk just like them. Are you their employes?? When it come to cash-out which is mean you are asking for the money it should be there when they stated all withdrawal are instantly and some could go under security review for 24 hours max. There are no any reason that I have to wait more than that? I did not use any bonus, just deposited and played then won. You have to put yourself in my own shoes to understand it buddy.
Goodluck and don't being like me when it happened to you.!!!
Well, keep calm, guy. You said that you have been using their platform for a year, you should understand their safety and reputation to the present. Typically, withdrawal requests will be processed almost immediately, your case is abnormal. Definitely there is a reason for you to wait, maybe a system failure, maybe a mistake during the game, who knows, they need to check and verify it, to give you the accurate answer. I believe it is what they are doing.
The following quote about their terms and conditions can help you better understand what you are going through. Just wait

8.2. When reviewing Your withdrawal request, the Company reserves the right to allow You to withdraw monetary funds from Your Account in installments. The number of installments and the period of time when the funds will be fully released will be determined by the Company reasonably, on case by case basis.
8.3. Certain requests on withdrawals can take considerable amount of time to be processed and approved by the Company. The Company reserves a right to consider and approve any of such requests within reasonable period of time.