I believe we have no way to help you based on the descriptions you give here 
It is partly your fault for using unorthodox wallets. We have always suggested and emphasized that users on this forum should use Electrum as the safest wallet. You didn't do that. Sorry, but I think we can't do anything for you. They do not reply to your messages, all you should do is give up. Sorry about that From now, be extra careful in any future transactions or options.
It is partly your fault for using unorthodox wallets. We have always suggested and emphasized that users on this forum should use Electrum as the safest wallet. You didn't do that. Sorry, but I think we can't do anything for you. They do not reply to your messages, all you should do is give up. Sorry about that From now, be extra careful in any future transactions or options.Thank you for your answer
I hope so and my account is released
You said
that the last conversation with them was yesterday.
can you show me
you not get you money
i wait alredy 6 month for finihed KYC verification
they lie everyday - soon will be finished
I advise you to contact the police as I did.
Any update on your support ticket number?
no
i wait 6 month when you finished KYC. you answere every day - "wait, soon will be finished" and nothing else
i think you just have to scoff at the customers, and you are not going to return the money. only for this, after six months of waiting, I contacted the police, provided all the data and photos of the correspondence between me and your support team. and also provided all the facts that I was able to collect on the Internet