@baodo159 this is not the first time they’re investigating someone’s withdrawal and it won’t be the last time too, and for what’s it worth I feel they’re completely justified to do it, as they’re running a legit business but few people try to take advantage of their business, and to protect themselves they need to do such checks. Also if you’re innocent just wait your funds will be released to you, just give them some more time to respond to you.
What is the update of the case?
Other day I was going through a delay in withdrawal. I usually get the funds in my address within half an hour once I order an withdraw but other day even after few hours I did not see the balance. The next day I was curious and just checked my email account and found that they sent me an email asking if this is really me because I was using a different BTC address and IP but after responding to the email they immediately released the fund.
We need to understand that bookies sometimes did these sorts of checks just to ensure that our money is safe.