For the IP, some internet providers using an IP Static from their service.
In my case, I use tor for logging in my FJu account. So obviously they are not receiving my real IP. I prefer it for privacy only.
Pending
I've open case withdrawal in this site . 0.018btc . can not log in to my account , waiting response from Fortunejack department .
I hope you made contact with their customer support? Alternatively you can PM OP too.