My problem has not been resolved, they do not return the money, they reply to letters in support with standard phrases that they are investigating, wait ... Who can tell me what to do in this situation?
There is nothing much that can be done except maybe sue them if you have enough personal information about the people or company behind the exchange but you might spend lots of money on legal procedures.
Can they at least tell you what they are investigating?
Also, I am just curious what made you use such a fake exchange among all genuine and legit exchanges that are available