Quote from: rammytt on May 02, 2020, 04:44:01 PM

It's more than 72hours now I made a btc withdrawal on Cex.io and I'm yet to get the coin in the receiving wallet. The said coin is no more in the cex account balance, no btc in the receiving wallet and no record of the transaction on blockchain network. I have messaged Cex support team more than 19 times and no response whatsoever.

What could be the problem ? has anyone experienced this before.

#bitcoin
#cex.io

Dear rammytt,
Thanks for taking the time to share your experience.

We would like to mention that the case has been resolved and the transaction in question has been successfully processed.
The delay was caused both by increased activity in the Bitcoin Network and by our security mechanism. Regarding the last, you may know that currently, there are a lot of fake brokers and scam investment services that deceive people and steal their money. CEX.IO cares about its users so additional security precautions have been implemented.

Hope your further trading on CEX.IO will be seamless and you will enjoy your experience with our platform.