Quote from: rammytt on Today at 05:41:31 PM

Please help!
It's more than 72hours now I made a btc withdrawal on Cex.io and I'm yet to get the coin in the receiving wallet. The said coin is no more in the cex account balance, no btc in the receiving wallet and no record of the transaction on blockchain network. I have messaged Cex support team more than 19 times and no response whatsoever.

What could be the problem ? has anyone experienced this before.

#bitcoin
#cex.io

First of all, you wrote 19 messages to Cex support in 72 hours? They must hate you already. Cheesy

Most exchanges have their api linked to the wallet.

If the database doesn't connect because the wallet is offline or there's no connection between the main server and the machine with the wallet it will send a request but the transaction will not be sent to the network. This may be the reason why coins disappeared from your wallet but are not in the blockchain.

It's a problem of cex support and the coins must still be in their wallet.