Quote from: StephenJH on Today at 06:43:31 PM

Quote from: boru33 on Today at 04:22:34 PM

Hello all !

(nickname: boru33) , I opened a account at 02.05.2020 , make a deposit of 1 btc + 0.9995btc + 0.995 btc , I made it by mistake because money dont arrive fast and I try to repeat. Here was all okay money arrive on my gaming account. I start to play some bets win, something lose and after try to withdraw some money , but in the system show me error (you not alowd to do this). I contact with live support , receive answer that I must write a email to accounts@stake.com , and here start my problems:
1: biggest problem that nobody answer to my email
2. when I wrote to live chat , they dont give me any information
3. 3 days I dont receive any normal answers, they just hold time.
4. live chat lying , they told me will be answer in 24hours ,after again told me wait , but why dont explain whats happening, next agent told me that sport department will resolve my situation after few hours wrote me that marketing department resolve my situation so I understood that nothing happening.
Already 4 days no any normal answer what with my acc...
Live chat send only auto text forms ..

Maybe someone had same situation ?
please any info, what can help me in this situation

Thank you !

Maybe because of suspicious activity, the stake management decided to hold your withdrawal. A similar situation has happened to my friend who deposited 0.1 BTC and tried to withdraw the 0.12 BTC in an hour. They offered to withdraw the deposit by confiscating the winning amount due to the suspicious account activity and they didn't respond to live chat untill senior management made a final decision offer. The best idea is to contact the Stake forum representative for clarification.

maybe you have link of stake forum ?
and how long he wait senior managment answer ?

thank you !