Quote from: D-Day_68 on May 09, 2020, 09:55:54 PM

While we were extremely unhappy with how this situation all went down, it did teach us quite a few things about how to go forward. While we can never repay someone for the troubles they've endured, this customer was fully repaid by Exodus plus extra for their trouble. We even named the new internal company policy after this customer as a reminder to us.

I'm not blaming Exodus here but their third party service. Maybe it could be an idea for Exodus to arrange a fund to pay for such mistakes (like "SAFU" from Binance) and if they have more incidents they should sort out such flawed third party providers. Obviously only CoinSwitch is causing problems.

Quote from: Velkro on Today at 01:01:55 AM

Quote from: 1miau on May 09, 2020, 07:42:03 PM

=> It looks like CoinSwitch deliberately misleads users and intends to steal their coins via KYC scam.

Sounds like a scam and keep in mind that mentioned user did so much to get his BTC back.
But... you cant know that if it was like 3-4 extreme problematic cases in legitimate business that serves tens of thousands users?
Then jumping to conclusions based on 0.01% of users makes false accusations in the end.

I've never said that people shouldn't use Exodus exchange function, my intention was to point out that there have been *a few* users experiencing issues and explaining how that happened. Having these obviously rare cases everyone can decide on his own if it's worth using it.
I've also used it and never had any problems but who knows how many people had problems and didn't report it.

Quote from: JeromeTash on May 09, 2020, 10:49:14 PM

Quote from: 1miau on May 09, 2020, 07:42:03 PM

My question here: did you use Exodus for exchanging coins after 2018 and it was fine?

I have never used any wallet to exchange my coins. I regularly use exodus but only for keeping my coins and sending them out. I don't understand why someone would exchange coins through the wallet instead of sending them to an exchange like binance, kucoin or instant exchange like coinplaza.it or Exolix.com where the rates are so friendly compared to the wallet exchange services.

Most likely because it's very easy to use. Exchanging on Exodus requires only a few clicks while in opposite sending coins to an exchange account might be more work including creating the exchange account (even if exchanges like Biance are much cheaper).