Quote from: ababic on May 14, 2020, 10:00:47 PM

Quote from: panjul07 on May 14, 2020, 03:21:42 PM

Quote from: ababic on May 14, 2020, 02:53:53 PM

Hi, warning for everyone.

I try to make withdrawal other day and they say i broke rule. I asked how i broke the rule however they just keep saying in violation of term 4.5 but this is not possible, i found link to site here at the weekend and do not use vpn or anything like this.

I deposited 34mbtc in 2 days and my last deposit was lucky. When i asked to withdraw 55 mbtc they refuse and stole all winnings since last deposit, wasn't even using bonus on last deposit.

Be careful if playing here!

Terms 4.5 is about duplicate account or most people here call is multi accounts.
If you are suspected to have duplicate account or multi accounts, they should provide at least a valid proof that you break this term.
On the other side, in the worst case, your deposit might be refunded as per their terms 4.5.2 as quoted below:

Quote

4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

Do you get the refund? Or all your balance being forfeited?
If you think that you did not break this term as what they accuse you, I suggest you to open a scam accusation thread.
This way may help you to get a better solution because of the power of this forum.

The casino only leave 6mbtc in my account which was the amount i added with my last deposit. The terms say they will refund all deposits but they did not, i think it is just excuse.

I asked how i broke rule 4.5 but they just sent same email with no explanation, i definitely only have one account here because i only saw it this week!

The player was opening duplicate accounts to take advantage of the bonuses, We have his IP address linked to other accounts. He was refunded his deposit to withdraw, we do not allow players to defraud the casino.

Best Regards
24kcasino